Almost everything you read about Agentforce was written by someone who profits from it.
These were not. I wrote them to answer the questions IT directors put to me on calls - the ones vendors do not answer willingly. If you are short of time, read only the box at the top of each: it is written to be enough on its own.
- Is Agentforce worth it? Four conditions to check first. Four cases where waiting is the better move. 6 min
- What does it really cost? Six cost lines, not one. And when a headless architecture is worth weighing against a native agent. 8 min
- What do I ask the partner? Twenty-six questions, including the six only asked by people who keep the platform after the project ends. 12 min
- Why do they fail? Six recurring causes, with the Gartner and Salesforce data that backs them. 9 min
- What does an assessment contain? The five things it has to say, and the three checks that separate an assessment from a sales proposal. 7 min
- Data 360 or Snowflake? They solve different problems. When you need one, when the other, when both and when neither. 9 min
If you are in a hurry.
These guides answer the general questions. If yours is specific and the decision is close, thirty minutes on a call is quicker.