Articles on AI

In short

What is happening in AI, read by someone who has to decide what to do with it inside a company. Each article starts from a news item checked against its source, says what changes for anyone running a CRM, and what I would do.

  1. Salesforce took away the browser. What about the admin? Agents no longer open the interface. Clicking work shrinks, and the work on permissions and rules moves to the centre.
  2. The AI that messages you first For three years AI waited for a question. Now it asks first, and the problem becomes what we let it do.
  3. Agentforce grew 240%. Look at what is inside. Revenue says someone bought it, not that anyone uses it. The number that matters is the one your pilot was meant to move.