A quote in an outside publication is worth more than anything I write here. Because I do not get to choose the questions.
The prediction, and what followed
Salesforce Ben asked me for a view on Agentforce when the excitement was at its peak. I answered that it would generate a lot of initial enthusiasm and burn out quickly for many, because 90% of the stakeholders involved - customers and consultancies alike - were unprepared. The publication picked it up months later, in an article on the Salesforce stock and on Agentforce as a possible distraction from the core business.
The product works. The problem was the readiness of the people buying it. That is exactly why the service I sell most often is a readiness assessment, not a project.
The quotes
“Salesforce's campaign needs the famous Spiderman quote adjusted: from "with great power comes great responsibility" to "with great promises comes great responsibility."”
Here's What Salesforce Professionals Really Think About Agentforce
“My prediction is that Agentforce will generate a lot of initial excitement but will burn out quickly for many. 90% of stakeholders - including both customers and consultancies - are unprepared.”
Salesforce Stock Chosen as Top 2025 Pick By Two Wall Street Firms
“Agentforce will generate a lot of initial excitement but will burn out quickly for many. 90% of stakeholders - including both customers and consultancies - are unprepared.”
Salesforce Stock Downgraded: Is Agentforce Distracting Salesforce's Core Business?
Recognition
| Relevance AI | Official partner, listed in the partner directory - EMEA, Parma. |
|---|---|
| Salesforce | 12 certifications, including Data Cloud Consultant and AI Associate. |